Frequently Asked Questions
Everything you need to know about your J.C Dossier experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please visit our returns portal to initiate a domestic return label.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
J.C Dossier accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Are your garments ethically produced?
Yes, we are committed to sustainable fashion. We partner with certified manufacturers who ensure fair wages, safe working conditions, and minimize environmental impact.